Admin Support Officer - Bookings, Band 2

An exciting opportunity has arisen for a new Part-Time Booking Team Admin Officer (23hrs pw) within the extremely busy Oncology service based at Cheltenham General Hospital.

The post-holder will play a vital role in supporting our teams of Specialist & Anti-Cancer Treatment (SACT) Coordinators, when booking New, Routine and complex Chemotherapy and Treatment appointments.

Your varied role will be to inform patients of their appointments by both telephone and email; manage the inbound patient phone line, voicemails and mailboxes. Deal with copious amounts of calls and queries, and assist with various other admin related tasks to ensure the delivery of a smooth and efficient administration service to our patients.

You will also provide support to the Haematology bookings team as required.

You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys communicating with patients and working in a challenging and busy environment.

You should be extremely well organised with excellent communication and time management skills.

You will be expected to use your own initiative and judgement to resolve queries, and have an empathetic, tactful and sensitive approach to dealing with occasionally difficult situations.

You should also be able to work well under pressure, closely following booking rules & guidelines, and be able to prioritise your own workload under constantly changing demands.

You will be office-based and required to sit at a desk for long periods of time.

The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems. However, full training will be provided.

Our clinics are held in Cheltenham General and Gloucestershire Royal Hospitals.

You may be required to work cross-site as necessary.

Benefits of working in our Trust include:

Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service (Pro-Rata)

Annual personal development reviews to support your career aspirations

Occupational health services and support

Automatic membership of the NHS Pension Scheme