Admin Team Lead

To act as the Administration Team Lead for a team that includes clinical and non-clinical staff. Provide administrative support to a range of staff.
Supervise a team of administrative staff and take operational responsibility for them and the allocation of work.
As part of the Adult and Specialist Community and Primary Care Admin Hub you will report directly to Administration management.
You will be managing an admin team based at 169 London Road, Peterborough and Chesterton Medical Centre, 35 Union Lane, Cambridge.
You will be part of an Admin Lead Team of 7 others leads, all working operationally to manage their services., To provide leadership and manage a team of administrative staff including
undertaking appraisals, supervision, training and development of Band 2, Band 3 and Band 4 staff.
To provide leadership and manage a team of administrative staff across a variety of services, including producing staff rota's.
The post holder will support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes and procedures to support the efficient and effective management of resources against agreed financial and activity targets.
The post holder will assist the Directorate's Operational Administration Manager to monitor and report on quality, productivity, financial, waiting time, access and CQUIN targets, standards and performance indicators.
To provide support with ongoing budget management.
To be responsible for dealing with telephone complaints/enquiries and other communications with a high degree of tact, diplomacy and confidentiality in line with CPFT procedures and policies.
Participate in root cause analyses and trend analyses of complaints, SI incidents and/or near misses reported, engaging the clinical governance department and working with other colleagues as appropriate to investigate.
Ensure that all lessons learnt from complaints are captured and disseminated across the service area and to a wider audience where relevant.
To lead and manage in the recruitment in line with processes for all administrative staff.

Do you have strong leadership and management skills?
Do you enjoy problem solving and working with stakeholders to ensure delivery of a high quality administration service?
Are you able to promote the benefits of admin hub working and ensure that our service users remain at the heart of your decision making?
You will need to be professional and confidential
You will be motivated and flexible with a can do approach to work.
You will have experience of supporting and managing staff and have emotional intelligence and resilience to deal with challenging situations.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development., Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.
We are a health and social care organisation, offering a wide range of services, including:
+ Integrated physical and mental health services for adults and older people;
+ Specialist mental health and learning disability services;
+ Children and young people's mental health services;
+ Children's community services in Peterborough;
+ Social care;
+ Ground-breaking research
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.
CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.
Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.
Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.
If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.
All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.