Admin Team Leader

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this. In a simple sense all our work, at whatever level should continue to support the strategy of: 'Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people'.What is the job role? Based within Internally Provided Services, Adult Social Care, we are a team that provides administrative support to colleagues at all levels for various Provider Services Units. This varied role would cover a range of administration and leadership duties including administrative support to help run the various Provider Services Units across the city, dealing and resolving queries over the phone or face to face, working with various Council ICT systems, inputting of data for reporting purposes, maintain computerised and manual filing systems, retrieving information as requested, and ensuring that information is kept up to date, handling monies, note-taking. Provide team management support including performance management, supervision and development of admin staff who are located in each Provider Services Unit. The post is for 35 hours worked over 5 days (Mondays to Fridays) This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are currently looking for warm, positive and dedicated individuals to work in our Adult Social Care Internally Provided Services team, who can provide person centred support to adults and older people. In return, we would need you to have excellent communication skills, be flexible, be able to deal with a diverse range of people, be able to demonstrate sensitivity and empathy when dealing with difficult service users, manage conflicting priorities and own workloads. Have strong organisational and people management skills. Thrives in a busy and diverse environment with an ability to multi-task.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition