Administration Assistant

To plan and prioritize own workload support nursing teams, management team and administration colleagues undertaking word processing of letters, reports and other documents using Microsoft Word, Excel, PowerPoint. To use own initiative when dealing with enquiries from colleagues internally and externally, and other health care professionals and direct as appropriate. To support teams with patient referrals and visit schedules using EMIS. Provide caseload reports and support with caseload maintenance and problem solving. To develop, implement and maintain administrative systems, including effective and up to date filing, data tracking and data gathering. To be responsible for the ordering of weekly clinical nursing stores and non-clinical items such as uniforms, medical equipment and stationery, demonstrating an awareness of cost efficiency and effectiveness. To liaise with external organizations to arrange meetings and training sessions as required. To accurately input monthly staff rosters
onto Health Roster and EMIS in timely manner, meeting deadlines for approval. Make approved changes to staff e-roster when appropriate. To produce weekly Lone Worker buddy system sheets and update. To update staff training compliance using established systems. To collate data to assist with the reporting of team quality and performance indicators as required by Professional Leads and Locality Managers to produce CQUIN / KPI reports To be responsible for liaising with external bank staff to fill vacant nursing shifts as requested by Professional Leads. To actively promote patient feedback survey by supporting teams with data collection and submitting results in timely manner. To be responsible for researching uploading relevant content to OOHCC Rugby social media sites. To organize meetings by arranging room bookings, meeting agendas and taking minutes. Follow up actions as required. To be responsible for the storage and recording of confidential patient and staff filing to meet
requirements of Information Governance policy and procedures. Support the Management team with the implementation of new initiatives as required. To update OOHCC Action Plan as instructed by Team / Professional Lead and Locality Manager, as required To participate and support Management team to promote staff wellbeing activities. Receive supervision from team / Professional Leads. This may be face to face or by telephone or email Participate in the Management of Change, making constructive suggestions to how the service can be improved Makes constructive suggestions on the appropriate use of resource Demonstrate a commitment to abide by Trust Policies and Procedures and comply with Health & Safety legislation The post holder will have in depth working knowledge of the relevant systems used within the team setting Communications and Working Relationships: To work in conjunction with and communicate effectively with external agencies as part of Nuneaton Central
Place based team network to support patients with care navigation and social prescribing, ensuring dissemination of information which is of a highly sensitive nature pertaining to vulnerable adults. To demonstrate effective and appropriate communication when dealing with, and providing information to, anxious or distressed patients and family members relaying messages, as required, depending on their urgency, to appropriate member of staff. To work in partnership with services across South Warwickshire NHS Foundation Trust To provide IT support and training to individuals on established systems using skills and knowledge in maintenance of caseload information and problem solving.