Administration Assistant

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Studdert Kennedy House, Worcester along with our Evesham Site, Waterside, as and when required., You will be part of the busy admin team, part of the Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including Reception, telephone duties, inbox management, appointment booking, any other duties that a reception role requires. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Worcester City admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

Applicants should be educated to Vocational Level 2 in Business Administration OR

Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (

• A-C).


Alternatively, NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.

This is a permanent post working 37.5 hours per week.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process., The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities