Administration Assistant

The post holder will provide a proactive and comprehensive administrative service, working as a member of the admin team to support clinical staff, within our Secure ward environments at Northgate Park, Morpeth.
Duties will include:
+ First point of contact for visitors to the ward
+ First point of contact for telephone contacts to the ward
+ Entry and egress of a Secure building
+ Monitoring of Security equipment (keys/ pagers/ alarms/ emergency mobile)
+ General admin - printing/ copying/ filing/ scanning/ archiving/ uploading to RiO/ document tracking on RiO
+ Managing petty cash
+ Booking taxi
+ Ordering stock/ supplies online
+ Managing ward car
+ Reporting and following up repairs/ maintenance/ porter requisitions
+ Booking meeting/ visitor rooms
+ Monitoring and maintaining shared ward diaries
The role will be a varied, no two days the same and we require someone who is able to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
The post holder will report directly to the Administration Manager but work closely with Clinical Team and clinical staff on a day-to-day basis.

+ Administration experience working within a team.
+ RSA/OCR Level 2 Typing qualifications or equivalent
+ Experience in a customer / patient and service user focused environment
+ Excellent communication and interpersonal Skills. Reception experience advantageous.
+ A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
+ A good knowledge of Microsoft word/office packages and typing qualifications
+ Good verbal and written communication skills
+ Ability to be self-directed, motivated and be able to contribute positively within a team
+ Well organised and structured
+ Expectation to demonstrate flexibility in the role
+ Ability to deal with possible exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Association
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?