Administration Assistant

The role of the Administration Assistant within the Community Treatment Team in North Tyneside is a very busy, challenging and rewarding one consisting of reception duties, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating RIO, working as part of an administration team taking direction on workload from the Admin Team Lead.
The ability to travel within the local area is a must, as at times you will be required to cover each of our North Tyneside team bases, which will include the Oxford Centre in Longbenton and our bases in Whitley Bay, North Shields and Forest Hall.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The Post holder will preferably have experience of working in Mental Health and Learning Disability services or a similar work environment but not essential and have the following core skills which are essential to the post:
+ Experience in a customer / patient and service user focused environment
+ Excellent communication and interpersonal Skills
+ A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
+ A good knowledge of Microsoft word/office packages
+ Typing skills/qualification
+ Good verbal and written communication skills
+ Ability to be self-directed, motivated and be able to contribute positively within a team
+ Well organised and structured
+ Note taking skills will be required and training can be given
+ The post holder will be expected to demonstrate flexibility in the role

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Association
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?