Administration Assistant

Demonstrates good communication skills using appropriate channels to communicate effectively and professionally both inside and outside the organisation. Demonstrates ability to use Microsoft, Medisoft, the trust Patient Administration system and other IT system choosing the most appropriate IT solution to manage patients appointments within the service. Dealing with enquiries, complaints, comments and suggestions in a pleasant and helpful manner in accordance with policy. Communicating relevant information to stakeholders including supervisor; manager; and clinical team and understand when to escalate to an appropriate manager Deal with all complaints, comments and suggestions appropriately in accordance with policy, resolving where possible and escalating to an appropriate manager when required. Produce accurate records processing documents, letters emails and reports as required. Able to work on own initiative, exercising proactivity and good judgement making appropriate recommendations
for improvements. Managing own time demonstrating a flexible/adaptable approach to own work taking responsibility for completing work successfully to meet deadlines. Undertake Audits as directed. Responsible for organising meetings for the department and planning any administrative work as required. Perform appropriate delegated duties as required.