Administration Assistant

A vacancy has arisen for a B2 Administration Assistant within the Critical Care Unit at University Hospitals of North Midlands NHS Trust to work within the Rehabilitation Team providing administrative support for inpatients and discharged patients requiring follow up care.,

• Provision of an audio typing/word processing service, producing appointment/clinic letters, meeting minutes and other correspondence for the Critical Care rehabilitation team
• Respond to telephone enquiries and escalate as appropriate
• Arrange follow up appointments for patients as requested by the rehabilitation team
• Support the administrative running of the Critical Care rehabilitation service including follow up clinics
• Support the Critical Care rehabilitation team with service related data collection using Microsoft Word/Excel
• Maintain compliance with the Patient Access Policy and Divisional requirements in terms of waiting list managemen
  
  The post holder will be a highly motivated, enthusiastic individual with excellent written and verbal communication skills and a positive attitude and flexible approach. The post holder will be keen to develop their knowledge and skills to meet this busy and demanding role., The successful applicant will have excellent IT skills and preferably an NVQ level in Business Administration or relevant experience.
  
  University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.