Administration Assistant

To provide efficient and effective administrative support to designated service areas, in a professional manner.,

• Managing outgoing post/emails and filing
• Compile and maintain resource administration, including local records systems and management information
• Production of regular ad hoc reports and support both annual/periodical audits
• Undertake general reception duties and welcoming visitors when required
• Responding to queries and complaints, escalating where necessary (email/phone/in person)
• Operate job allocation system Alloy, ensuring that all required response times are applied, following up queries with management as required and updating jobs with notes
• Raising proactive jobs through the job allocation system Alloy
• Raising and GRNing Purchase Orders using Sage
• Assisting operational staff
• Processing of timesheets for agency staff
• Other administrative duties when required
  
  Experience of working in a customer facing position
• Demonstrable ability to prioritise tasks, manage time effectively to ensure deadlines are met
• Relevant experience of maintaining and manipulating computerised/paper-based data/information
• Proficient IT skills with a good working knowledge of word processing (Word or equivalent) and spreadsheets (Excel or equivalent) and a willingness to learn new applications and technology as appropriate
• Demonstrable ability to work on own initiative, both independently and co-operatively as part of a team
• Demonstrable ability to file and retrieve information, both in paper and electronic formats and an understanding of the need to handle information securely and confidentially
• Demonstrable numeracy skills and be capable of undertaking accurate financial and other calculations
  
  Depending on your role we provide an employer contribution of up to 5% into the company pension scheme.
• Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
• Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
• Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
• Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.