Administration Assistant - Apprenticeship Opportunity

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.

To provide a comprehensive administration and clerical support service to the Doncaster LD & Forensic service based at 2 Jubilee Close with the occasional travel to support our North Lincolnshire LD team. The role will include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist, and audio Typing support to the medical team.

This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the serviceand working with clinicians and partners for the service delivery.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Taken from the job description

5. Main Duties /Responsibilities

· Provide a confidential, quality administrative service to an identified pathway within the Care Group.

· Type letters from audio dictations under the supervision of senior staff.

· Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point ofcontact

· Answer telephone calls as per agreedprotocols

· Occasional travel maybe required to support in all localities of the directorate, Doncaster, North Lincs & Rotherham to cover for illness and annual leave.

· To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and externalagencies.

· Create and maintain, up to date computerised patient records and recall systems on SystmOne.

· Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.

· Provide an efficient and timely photocopying and scanning service to theteam.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.