Administration Assistant / Call Handler

Are you looking for new challenge in fast paced environment?

The Recovery at Home Team are looking to recruit Admin Assistant/Call Handlers to join their team due to expansion in service.

Recovery at Home provide Urgent Community Response and Virtual Ward Services, across South Tyneside and Sunderland, the team are based in Clarendon, Hebburn.

The team consist of an extensive MDT which includes nurse practitioners, nurses, a general practitioner, occupational therapists, physiotherapists, health care assistants, therapy assistant/exercise practitioners and administrative staff. Our virtual ward is overseen by a Consultant. The team also works closely alongside partner agencies including those from social care, assistive technology and voluntary sector services.

As an Admin Assistant/call handler you would be the first point of contact dealing with calls from patients, service users and colleagues. The service is a fast paced often with multiple demands so excellent organisational skills and flexible approach to work is needed.

Service hours are:

Monday-Sunday between hours of 08.00am- 8.00pm

Example shifts:

8am 2pm

4pm-12pm

12pm 8am

8am 8pm

Allocated 8 weeks in advance across working week Monday to Sunday.

The successful candidate will be hardworking and be patient focused. They will be organised and have the ability to prioritise workload without direct supervision.

There is an expectation to work between the hours of 8am and 8pm 7 days week, therefore the successful candidate will need to have flexible approach to work to and be adaptable to service need as in times of shortfalls there will be an expectation to cover either South Tyneside and Sunderland dependent on service need.

The successful candidate should have excellent communication skills with attention to detail, ensuring accurate and timely inputting/updating of patient details, appointments and information into clinical records.

This is exciting opportunity to join a fast paced, expanding team within the Community Division!

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.