Administration Assistant - Income and Billing

Are you an experienced administrator interested in building a career within a fast paced Income and Awards / Revenue and Benefits team? As a high performing Metropolitan Council for Council Tax collection, we ensure the effective processing of billing and collection with regards to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts. Administration Assistant - Income and Billing As an Administration Assistant (Income Billing Officer), you will join our successful Revenues team and take a customer focused approach to support the collection of all income for SMBC. You will be providing administrative support for all aspects of Income Collection including billing of Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments including:

• Setting up new customers and payments on a range of IT systems
• Processing customer amendments including changes to occupation, direct debits, payment dates and methods.
• Responding to all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means
• Processing refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments, The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required .
This post requires a Baseline Personnel Security Standards check including a standard DBS check. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment. ent. Attached documents JDPS - Income Billing Officer (1).docx


• 4 GCSE's A-C including Maths and English (or equivalent), or be able to demonstrate effective numeracy and literacy skills.
• Experience of working in an office environment.
• Effective communication skills, both spoken and written
• Experience of working in a performance driven environment against specific targets
• Sound analytical skills for accurately handling and processing data
In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment.

Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme. We are currently implementing our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and, for this role, this will be on a hybrid basis, including a combination of working from home and from our offices in Central Solihull., We've implemented a new system from Monday 4th March which will improve your candidate experience! To access your candidate portal for our new system, head to https://solihull.wm-jobs.co.uk/members/ About Solihull Metropolitan Borough Council Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena. It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2. Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull's success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people's lives and can help us to continue building on our success. Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities. The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home. Our people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull. Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce. Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer. This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation. Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment. Our Carer's Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.


• Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
• A range of flexible working options;
• Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
• A generous flexitime scheme (available for most roles);
• Access to the Local Government Pension Scheme;
• A wide range of learning and development opportunities;
• A range of family friendly policies;
• Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents. Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.