Administration Assistant / Receptionist

An exciting opportunity has arisen at the Posture and Mobility Centre. for an Administrator within the contact centre. This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.,

• To liaise with patients, visitors, staff and external providers
• Support the manager and the administrative team in the administrative function as required
• To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
• To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
• To check patient details as needed on other NHS databases (PMS, WDS etc.)
• To book repairs and deliveries for our engineers and drivers in an efficient manner
• To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.
  
  Therefore we require the candidate to have excellent communication skills and have a caring nature.
Attention to detail is paramount when inputting referrals and patient information. The Contact Centre is athe hub of the wheelchair service with a very busy a varied workload. If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.,
• The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
  
  Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.