Administration Assistant / Receptionist - MH Urgent Care Dept

Part Time Hours - 22hrs (This is a 24 hours a day, 7 days a week service delivery based on a rostered shift pattern) The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning. It is a new, purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site. The department will offera calm and therapeutic mental health setting to see the majority of urgent/emergency mental health presentations and represent an improvement on the service previously offered in busy emergency departments., The core responsibilities of this role will include:

• Reception duties within the urgent department waiting area, ensuring all patients that present to the urgent care department are greeted and registered to the department.
• Ensure 24/7 presence in the reception area of the departments
• Ensure clear and timely communication to clinical teams of any changes within the patient waiting area which require clinical awareness and intervention
• Carrying out assigned duties from the service Lead or Coordinator
• Handling incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk and challenging client and carers in line with mental health crisis
• Maintaining strict confidentiality at all times.
• Liaising with other services and collecting information to ensure a joined up approach to patient care.
  
  EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.