Administration Assistant - Req25185

The Business Administration Service (BAS) provides administrative support across Leeds City Council and all its services. The aim of BAS is to develop a professional service which meets service needs and supports the delivery of the Best Council Plan, ensuring the efficient use of resources, capacity, and technology.

These roles will be working in the Business Administration Service to deliver administrative support to our social work team based in Leeds for Children and Families. You will manage your time effectively, use your initiative to solve problems and work well as an individual and as part of a team, responsible for delivering effective and efficient administration support to social work teams. You will positively embrace new ways of working to ensure a high-quality and consistent service is delivered to our customers., Shared Services consists of employees in the Business Support Centre, Business Administration Service and Contact Centre. These services provide administration support activities to a wide range of teams and services across the council. We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

This role is working in the Business Administration Service to deliver administrative support to a variety of social work teams across the city for Children and Families. You will manage your time effectively, use your initiative to solve problems and work well as an individual and as part of a team, responsible for delivering effective and efficient administration support to social work teams. You will positively embrace new ways of working to ensure a high-quality and consistent service is delivered to our customers.

Responsibilities:

• Work with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.


• Identify problems and areas for improvement and offer solutions.


• Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.


• Carry out a range of administrative duties.


• Work flexibly and move within service areas - working at different locations depending on service demand.


• Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.


• Flexible and adaptable to change to assist other services as required commensurate to grade


• Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills


• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.


• Work collaboratively with colleagues, knowing when to seek help and advice.


• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.


• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person


• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.


• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.


The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.


• Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.


• Able to work with, and within, multiple teams and contribute to its development with suggestions for new ways of working.


• Able to work on you own and use your initiative to adhere to timescales and deadlines.


• Good numeracy and literacy skills and the ability to deal with complex tasks with support.


• Able to collate data and use it to produce reports., Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge, Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.


• Able to work with, and within, multiple teams and contribute to its development with suggestions for new ways of working.


• Able to work on you own and use your initiative to adhere to timescales and deadlines.


• Good numeracy and literacy skills and the ability to deal with complex tasks with support.


• Able to collate data and use it to produce reports.


Knowledge Required

• Of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information


• Understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.


• Knowledge and experience of adhering to procedures and legislation relating to confidential information.


Behavioural & other Characteristics required

• Committed to continuous improvement.


• Able to understand and observe Leeds City Council Equality and Diversity Policies.


• Carry out all duties having regard to an employee's responsibility under Health & Safety Policies.


• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development


• Understand and embrace our values, behaviours and codes of conduct.


DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds? Do your values match ours, and do you have something to offer?

Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant, and attractive city to the people of Leeds. This is a fantastic time to join us., We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.


• a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements


• a clear career pathway and continuing professional development opportunities


• a range of staff benefits to help you boost your wellbeing and make your money go further