Administration Assistant - Waiting List Office

+ You will have daily contact via the telephone with patients, other departments within the Trust and external agencies
+ You will support the management team and care groups to ensure performance standards are met.

We are seeking a new member of the team who has a passion for working with people and providing patient care in an office setting. This role is pivotal in providing an interface between the patient, surgeons and other inpatient departments & services. The candidate will provide administrative support to the Waiting List Coordinators and will be a point of contact for the patients., + Candidates must have the ability to work in a demanding, ever changing and fast paced environment
+ Candidates must have empathy when dealing with complex and sensitive information daily.
+ Candidates must have the ability to work co-operatively in a team and adapt to change as required.
+ Patient confidentiality and excellent customer care skills are essential.
+ A high level of computer skills are essential and the post holder will be required to work on the Microsoft program Excel daily.
Only candidates who meet the essential criteria will be shortlisted for an interview.

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive .
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £38 for Enhanced and £18 for Standard clearance for will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle in to your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.