Administration Assistant - Wheelchairs and Special Seating

Input patient information onto the Wheelchair service computerised database. Open all post received by the service and undertake appropriate indicated action. This will involve: Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals. Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service. Checking the referrer detail against the department held accredited referrer list. Log all new patients meeting the criteria onto the wheelchair service database. File inappropriate referrals and send out reject letters to the referrer and patient. Pass logged referrals to clinical and other professional staff within the department. Log existing client referral forms, where patients are returning to the service for further intervention. Pass referrals to the appropriate staff or to the tray to await the attention of professional staff. Close down equipment delivery notes
onto the computerised database. Update details of clinic referrals onto the computerised database. When required, arrange the collection of no longer required equipment, for example, from deceased patients. This will involve: Updating the patients computerised record. Checking on any outstanding orders or ongoing interventions. Raising the collection paperwork on the computer. Passing information to the appropriate agency for action. Communicate with: Clinical and other professional staff within the wheelchair service to discuss issues arising from the logging process or other patient queries resulting from phone calls. Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service. Pick up incoming phone calls when required to support other staff within the clinical administration system. Provide support to the service by filing of paperwork. Respond to service enquiries by telephone or visitors to the
wheelchair service. Support aspects of the administration services to the wheelchair service e.g. Phone cover for staff sickness, holiday and meal breaks. To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system To book transport as required To rebook appointments as required Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.