Administration Manager

To manage Departmental administrative systems, processes and staff developing the service in line with required internal and external standards. To make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies and procedures. To act as a primary source of advice and guidance. Monitoring and providing reports to Senior Team in line with KPI e.g RTT targets and utilization. Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.

• Please be advised that interviews are proposed for 25th October 2024 , 1. To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements.
This will require: + Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. + Participation in the developing and updating of current local and Trust wide training packages in line with National guidance. + Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. + Responsibility for departmental performance including participation in the setting of objectives and standards. + Representing the department in appropriate forums. + Continuous review/updating of administration policies and procedures and supporting documentation and or systems. + Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust. + Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems. + Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation. + Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required., 1. To ensure an effective internal and external communication system within the department and Trust wide. This will require: + Provision of an effective communication system both within the team and to internal and external agencies. + Providing and improving services in line with Trust objectives and nationally agreed initiatives + Motivating and persuading staff regarding changes to procedures and current practice + Providing a point of contact for external agencies to ensure issues are resolved and information shared as appropriate + Liaise with Local CCG's, GP surgeries, leads and specialities to ensure issues are resolved and information if communicated between the Trust and it partners. 2. To continually contribute to patient and business improvement Agendas. This will require: + Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data to produce reports and spreadsheets + Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera and EPR. + Share ideas for potential service improvement For further details of the job role please see attached job description. To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process. In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages. If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer. We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents. Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate. All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence^® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.