Administration Manager - Clinical Investigations Centre

As an Administration Manager, you will be responsible for the management of administrative services within the Clinical Investigations Centre which includes Cardiology, Respiratory, Sleep and Neurophysiology diagnostics. You'll have responsibility for the provision of world class customer service delivered throughout the patient pathway from booking, reception, completion of investigations and sharing of results. You will be an integral part of the CIC leadership team and contribute to support change and improvement processes. They will also work closely with colleagues in the Outpatient and Primary care team.

You'll help us make health happen by:

• To lead the CIC Administration Team, ensuring an efficient and high-quality service to patients and Consultants.


• Effectively contribute to the operational management of the CIC, ensuring environmental standards are maintained to a high standard and world class first impressions.


• Operational management of the CIC reception and associated administration services.


• Ensure delivery of departments objectives and key performance indicators in line with the wider hospital strategy


• Facilitate the patient's experience by always providing a world class service to our patients through a seamless patient journey with a high level of customer care.


• Undertake the day-to-day reception area duties for patients attending the CIC.


• Respond to all enquiries regarding hospital facilities and to re-direct enquires to the correct departments. Deal with all Reception queries and complaints in a courteous and timely manner.


• Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate teams for guarantee letters or insurance according to departmental and hospital procedures.


• Greet patients in a polite and efficient manner.


• Assist with bookings for the Cardiology, Lung centre and Neurophysiology departments with provision of instructions given to patients relating to the accurate and precise preparation for test procedures.


• Assist with taking information from patients in a polite manner, updating patient details at each appointment, inputting all information accurately on the computer system according to hospital procedures., Joining Bupa in this role you will receive the following benefits and more:


• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Support with travel costs via a season ticket loan or cycle2work


• Various other benefits and online discounts


• Free onsite massages as a recognition for your hard work


• Opportunity to participate in our annual awards ceremony


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately


• Managerial/Supervisory experience of working in a Hospital or Hotel Reception environment


• Experience with implementation and project work


• Excellent Administration skills


• Proven experience of delivering customer services to an exceptionally high standard.


• Excellent communication skills - Written and Verbal


• Excellent Organisational Skills


• Attention to detail.


• Good Motivator


• Enthusiastic


• Ability to work under pressure.


• Able to manage change.


• Flexible


• Team player
  
  £38,500-£40,000 + Excellent benefits


Full time hours - 37.5 (Shifts are allocated Mon - Fri between the hours of 8am and 8pm. Saturdays are included which is a 9am to 2pm on a rotational basis. Role is onsite only)

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day., Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.