Administration Officer

To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.

Provide proactive, comprehensive administrative service and support, including dealing with enquiries, processing referrals, dealing with confidential patient information within the Rio electronic system, preparation and taking notes of meetings.

Working as part of an admin team, sharing and supporting the workload.

Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff, you will be expected to demonstrate flexibility within the role and support other CYPS administrative teams as and when required.

The post holder will also undertakeadditionalduties as directed by the Admin Team Lead.

We are excited to offer the opportunity to join our expanding administrative service as we develop a new single point of access referral hub. We have a number of Administration Officer positions available within the new team and an existing team. The candidates should have experience of working in a similar work environment and previous administrative/secretarial experience is essential due to the demands of the roles.

The post can be based at Carleton Clinic, Carlisle or Lillyhall Business Centre, Workington. Please indicate your preference on application.

The post holder will be working alongside a team of Administrators, Pathway Coordinators, Administration Team Leads, Team Managers and Clinical Managers with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and typing qualifications are essential for this role., The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

We aim to attract andretaina diverse,talentedand committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.