Administration Officer

To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.

Provide proactive, comprehensive administrative service and support, including dealing with enquiries, processing referrals, dealing with confidential patient information within the Rio electronic system, preparation and taking notes of meetings.

Working as part of an admin team, sharing and supporting the workload.

Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff, you will be expected to demonstrate flexibility within the role and support other CYPS administrative teams as and when required.

The post holder will also undertakeadditionalduties as directed by the Admin Team Lead.

We are excited to offer the opportunity to join our expanding administrative service in North Cumbria. We have 2 positions available, 1 based at our Carleton Clinic site in Carlisle and 1 at Lillyhall Business Centre in Workington. The posts are full time, working 9-5 Monday to Friday. The candidates should have experience of working in a similar work environment and previous administrative/secretarial experience is essential due to the demands of the roles.

The post holder will be working alongside a team of Administrators, Pathway Coordinators, Administration Team Leads, Team Managers and Clinical Managers with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.

The post holder will be working alongside a team of Administrators, Pathway Coordinators, Administration Team Leads, Team Managers and Clinical Managers with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and typing qualifications are essential for this role., The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

We aim to attract andretaina diverse,talentedand committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.