Administration Team Lead

We have a vacancy for a full-time Administration Team Lead to join our busy administration team within the Children and Young People's Services (CYPS). Office base is at Benton House, however the team is split over two sites and travel to Bensham Hospital will be required.

The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate data from Dashboards and create reports as required. The post holder will be required to monitor performance reports, must have proven experience of diary management and and minute taking.

The post holder will provide guidance and supervisions to the admin team, pco-ordinate staff leave, training, support and cover to other departments when needed, as well as monitoring dashboards and sickness, and carrying out supervisions and annual appraisals. Postholder will provide cover in the absence of other Admin Team Lead colleagues.

The post holder will be required to co-ordinate administrative support services ensuring all systems and processes operate efficiently and accurately through a process of continuous improvement.

Candidates must be able to demonstrate proven experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer/patient focused environment (in last 12 months)


• Experienced in undertaking and leading administration supervisions and appraisals with staff


• Experienced in supporting and leading administration team(s) through organisational changes


• Performance Management


• Experienced in dealing with annual leave/sickness processes


• A good understanding of Patient systems and Dashboards


• A good working knowledge of Microsoft word/excel/office packages


• Excellent demonstrable verbal and written communication skills


• Ability to be self-directed, motivated and able to contribute positively within a team


• Dealing with complaints


• Fast, accurate typing/keyboard skills,


• Minute taking


• Well organised and structured


• Travel to other sites


• Complete admin rotas


• Support to the Administration Manager/Pathway Manager and Community Clinical Manager


• The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills


• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
  
  We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.