Administration Team Leader, Band 4

An opportunity has arisen to recruit an Administration Team Leader with Obstetrics and Gynaecology Services based in The Women's Centre, Gloucester Royal Hospital.

The post holder will be responsible for leading a team of patient co-ordinators & proactively support patient pathways undertaking continual quality data validation ensuring outpatient access targets are monitored & managed through validation of the outpatient waiting lists. The post holder will be expected to work professionally to a very high standard, work autonomously, making decisions & offering advice & support to their team & be able to work to deadlines to meet Trust targets.

You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in role. You will share the Trust values and be committed to equality, diversity and inclusion.

Our team is dynamic & constantly evolving to manage the demand & challenges of the service. We work closely together to ensure a friendly, positive & supportive environment whilst recognising individual development needs., The post holder will be responsible for a team of patient co-ordinators, the duties you will be involved in are the managing of annual leave, sickness & performance, leading on recruitment, undertaking induction & training for new & existing team members & conducting development conversations ensuring the team have clear SMART objectives.

An ability to multi task, plan & prioritise own work & that of the administrative team in support of divisional objectives & typing targets together with contributing to improve current working practices, implement new practices & continual review to ensure robust administrative processes are in place to support the requirements of the service.

The performance of outpatient services play a critical role in patient pathways, the post holder will also be responsible for data quality & validation, in particular the monitoring of new & follow up patients waiting outpatient services. The main focus of work will be specific to the management and reduction of overdue new & follow-up appointments.

We would welcome applications from dynamic, self-motivated & enthusiastic individuals, combined with a strong work ethic and a sense of accountability along with a flexible approach to work & who fits with our ethos of continual improvement & delivery of the highest quality patient-centred care., You will need to be articulate, possess problem-solving skills, have excellent communication & interpersonal skills with the ability to use them effectively to work with staff, clinical colleagues & the management team demonstrating discretion & maintaining confidentially. You will need strong IT skills & the ability to work using your own initiative along with excellent organisation skills & the ability to juggle conflicting demands on your time.

Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days.

Access to the NHS Pension Scheme.

Access to our Health and Well-Being Hub and Employee Assistance Programme.

Access to on-site Nurseries.

Discounted Public Transport.

Safe, supportive and positive working environment with regular, robust supervision.

A wide range of exciting learning opportunities including a number of Apprenticeships.

Flexible Working - Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

Reward and Recognition Schemes.

Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.