Administration Team Leader - Smart

The Admin Team Leader will manage teams of multi-skilled administrators within various Bupa Health Clinics centres and deliver all 'Administrator' duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers What you'll do:

• Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.
• Share best practice approaches to administration processes within the admin team and across the business
• Monitor and control all finance work carried out by the administrative team.
• Forecast on a weekly basis to match capacity to targets
• Engage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager.
  
  PC literate, excellent knowledge of MS office packages.
• Experience of working within a busy clinical environment
• Medical Secretary experience
• Some previous leadership experience and people management skills (desirable)
• Customer service experience and highly customer focussed.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills
  
  Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day., We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus as part of the Staff Bonus Scheme
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts