Administrative Assistant

The continence service provides care and support to adults and children within NEL who have a bladder or bowel problem. They liaise closely with community nursing colleagues, care home staff and GPs to ensure appropriate care is delivered. The Continence Service also provides education to other healthcare professionals to enable a high standard of clinical care to be delivered across disciplines within Care Plus Group.

Care Plus Group Community Continence Service covers Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of continence care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable an effective and efficient service delivery.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

You will provide clerical support and/or reception service, ensuring the effective running of the administration service within the unit. You will carry out all duties in a safe manner, having regard to the health and safety of self, colleagues, service users and visitors. You will also ensure that the environment meets the expectations and standards of the Care Plus Group and CQC.

You will be required to undertake comprehensive clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. You will also be required to use of Microsoft Word/Excel/PowerPoint to produce a range of documents, such as letters, reports and presentations as directed. Along with this, you will be required to input data into electronic systems e.g. SystmOne, ESR, Home Delivery and put together routine performance/ statistic reports.

The essential criteria for this post includes the following:

Level 3 or equivalent qualification in computer applications

Level 2 NVQ Business Administration

Minimum of 6 months experience of working in an office/reception (within the last year).

Ability to liaise effectively with people at all levels.

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.