Administrative Assistant

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., This is a great opportunity for an assistant administrator to join our friendly and dynamic East Norfolk Community Learning Disability Team (CLDT).
We are looking for an enthusiastic administrative assistant to join our small integrated health and social care team based in Great Yarmouth. You will be carrying out a variety of administrative tasks, to ensure the smooth running of the office and to support the team's overall effectiveness.
The role will require travel to and working in the team office, but with some remote working from home possible as well., Main duties of this role include, accessing various databases, systems and IT programs to record information, including confidential information.
Answering the phone to callers, who may have a learning disability, their families or carers and promptly dealing with their enquiries.
Managing incoming and outgoing post, either via royal mail, or e-mail.
Dealing with any callers to the office, who may have a learning disability, and dealing promptly with their enquiries.
General administrative duties, such as photocopying, typing letters and using health and social care IT and telephony software programs.
Working within the supervision of a Senior Administrator to support the Multi Disciplinary Team., + Using a range of software programs to produce, maintain and distribute documents, including reports, spreadsheets, databases, and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
+ Photocopying, scanning, emailing, distributing, filing, and organising letters, reports and other correspondence promptly and efficiently, ensuring that all staff and patient records, files and filing lists are maintained and kept up to date.
+ Collecting, opening, date-stamping, sorting, and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
+ Researching appropriate websites, downloading, and circulating documents, as requested.
+ Dealing appropriately with all telephone enquiries and face to face patient contact, which may on occasion, be upsetting.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

The Community Learning Disabilities Service has 5 integrated health and social care teams throughout Norfolk who supports adults with a learning disability and their family carers. The Team is based at Havenbridge House in Great Yarmouth.
NCHC values itself on being a proactive, supportive employer. The East team are a friendly and welcoming team of clinicians and support staff.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.