Administrative Assistant- Receptionist

£25674

Oxford University Hospitals NHS Foundation Trust, Oxford

Full time
Permanent
Onsite working

Posted today, 21 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: f0ff53f1f18241ecb03f9736cf21b6ba

Oxford University Hospitals NHS Foundation Trust

Full Job Description

1. Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services. 2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures. 3. Responding to internal emails and Powerchart messages actioning them as necessary. 4. To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required. 5. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients. 6. To liaise with other departments as required. 7. checking in and out patients, caching up clinics, managing missing follow up and deferred appointments, 8. Booking patient transport 9. Open or close the Outpatient department 10. Work independently making decisions within own role with minimum supervision.,

Liaise with multidisciplinary team to assist the prioritisation of clinical procedures
Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority and procedure & electro-medical equipment availability.
Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures.
Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services.
Convey any changes to appointments sensitively with clear explanations for movement.
Maintain high levels of customer service at all times delivering compassionate excellence
Provide appropriate information and instructions to patients and carers and healthcare staff regarding clinical procedures.
Enter relevant clinical and demographic information into clinical database system EPR or other PC based systems (E.G. Microsoft Access/Excel).
Sorting incoming post and taking appropriate action
Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur.
Use appropriate EPR functions to locate and list patient appointment arrangements.
Arrange patient transport/translators where appropriate in line with Trusts protocol.
Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic
Scanning medical reports and results, ensuring that these are recorded and filed promptly and properly within patient records.
Contribute to the development, maintenance and implementation of local policies and operating procedures.
As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs.
Contribute to the development and implementation of patient and staff surveys
Participating in all mandatory training including all training regarding 18wk patient pathways management.
Participating in the training of new and temporary staff.
Maintaining confidentiality of all patient information.
Promoting and maintaining personal and team development., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.