Administrative Officer (XN03)

The Post-holder will be responsible for supervising on a day-to-day basis a team of clerical staff responsible for the administration and clerical duties within the Colorectal team. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients and all other staff members. In addition, the post holder will have to communicate with other outside agencies and other departments throughout the Trust. The post holder will assist in the organisation of the Departmental administration and clerical teams workload to provide a comprehensive clerical service and ensure the delivery of a coordinated and consistent operational management service. The post holder will also be expected to provide secretarial support to the department. Provide day to day supervision of clerical staff, monitoring staffing levels daily and adjusting when and where necessary to provide appropriate staff cover. Be involved in the recruitment and retention of the
clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties. Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work daily and the reviewing of work performance and progress. Act as secretarial support for the department and support consultants secretaries during absences. Along with the team leader ensure clerical staff receives full briefings on current developments and be actively involved in staff meetings. Exercise safekeeping of office equipment, including data held on the computer, workstations and any other equipment used. The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members. The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following
sickness and for preparing and providing statistics to managers and to salaries and wages. The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.