Administrative / Patient Experience Officer - Wood Green CDC

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.
The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.
The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.
Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites., Maintaining modality diaries, coordinating the requirements of each modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.
Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC., + To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
+ To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
+ To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
+ The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation

The Wood Green NHS Community Diagnostic Centre (CDC) is part of a growing number of community diagnostic centres closely linked with the Whittington Health NHS Trust and is part of an innovative strategy to improve the health outcomes of the population.
At the CDC we promise to provide you with the tools to develop yourself professionally and work at the top of your job role.
We strongly believe that a happy workforce is essential to delivering excellent patient care and we will invest our resources in improving the health and well-being of our team.
This is a fantastic opportunity to be part of a new start-up developed and managed by the NHS which will aim to improve healthcare outcomes and make our NHS more resilient than ever.