Administrative Support Officer

Care & Repair is Blackpool's Home Improvement agency, working with social and health care organisations to help people live independently and with dignity in their own warm and healthy homes., It is within our Care & Repair team that a fantastic opportunity has arisen for an Administrative Support Officer to provide administrative support to the new Warm and Heathy Homes Project and you might be exactly who we're looking for!, We are looking for an organised and adaptable individual, with attention to detail to provide excellent customer and administrative support to the Care and Repair team, who consist of Case Workers, Adaptations Surveyors and Occupational Therapists. The service encompasses Adaptations, Equipment Services and the Warm and Healthy Homes scheme. Care & Repair provides services relating to adaptations, equipment, aids or services that allow residents to remain living independently in their own homes. The role involves liaising with customers, both on the telephone and by email and also with contractors and health professionals to deliver a high quality, customer-focused service to residents of Blackpool. IT and administration skills are essential to maintain accurate records of all the Home Improvement works carried out and activities undertaken with customers. This will include arranging appointments with customers and contractors, updating databases, recording and processing invoices, dealing with referrals, enquires and complaints and minute taking.

Applicants should be able to plan and prioritise their own work to meet deadlines, have excellent written, numerical and verbal communication skills, have knowledge of General Data Protection Regulations and demonstrate initiative with a flexible 'can do' attitude'. Experience from a customer-focused environment is beneficial., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

About Blackpool Coastal Housing Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do. We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities. If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals. BCH is a great place to work Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this. Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion. We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.


• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to 8 bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support