Administrative Support Officer (Waste and Street Cleansing)

We are looking for an Administrative Support Officer to join the busy Waste and Street Cleansing team. You will be a motivated person with administrative experience in a customer focused environment.

You will be responsible for providing essential admin support across a range of service areas including financial support, triaging cases, monitoring inboxes and acting as the first point of contact for a variety of service areas.

Home working is permitted subject to operational requirements and in accordance with Council policies, and equipment will be provided to enable this. However, you will also be required to work in the Council offices and attend in person meetings as required.

This role is a permanent position, and you will be part of a small but friendly waste team within a large workforce, most of which serves both Richmond and Wandsworth Councils.

Objective of the role

Provide admin support and input into the day to day working of the Waste and Street Cleansing team.

Provide financial admin support within the wider team as required.

Provide admin support and cover for the Commercial Waste Service as required during peak times and holiday periods.

Triage a range of cases and monitor officer responses to ensure corporate deadlines are adhered to.

Manage graffiti reports including administrating and monitoring the consent process for private properties.

About the role

You will be working predominantly within the Richmond team based mainly out of the Civic Centre in Twickenham. But may also be involved remotely with some Wandsworth projects. This is a fast paced and evolving service area which can offer exciting development opportunities for the right candidate.

You will be responsible for providing admin support to the Councils Waste and Street Cleansing team. Triaging cases and acting as a first point of contact for enquiries and complaints across a range of subjects within the service area. You will keep records to allow you to monitor officer responses to ensure that SLA's are meet. As well as keeping accurate records for KPI and SLA performance monitoring.

In addition to the above, the post holders will:

Provide financial admin support - including raising Purchase Orders, taking payments, completing GRN's.

Develop and maintain datasets including graffiti consent records, event litter bin hire, gully cleansing and Formal Complaint responses.

Liaise with relevant stakeholders across all levels as required.

Attend meetings and take minutes as required.

Manage stationary stock and responsibility for ordering items.

Are you highly motivated and keen to develop your skills in a Waste and Street Cleansing environment?

Are you organised and have a track record of detailed record keeping and excellent time management skills?

Are you proactive, with strong organisational skills, and good written and verbal communication to manage multiple streams of work?

Do you have skills and experience relevant to local authorities, waste and street cleansing and providing admin support?, IT Skills- you will have practical knowledge of a range of IT software and programs, to assist with maintaining large datasets and detailed record keeping.

Customer Service- you will have experience of working with the public in a customer-facing environment.

Collaborative working - You will be working with contractors and stakeholders to improve service outcomes.

Finance Systems- You should hold experience of financial systems including taking payments, raising PO's and GRN's.

Communication Skills- You should have excellent written and verbal communication skills.

Time management skills- You will be responsible to monitoring responses whilst meeting tight deadlines

You will be welcomed into a service area which delivers a range of waste and street cleansing related contracts and associated services.

Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils