Administrative Support Worker

To participate in the collection, entering, collating and analysing of data for the Intensive Care National Audit Research Centre (ICNARC) and MedICUs data set.

Provide administrative support to the ward based clinical staff.

Contribute to the effective running of the ward by concentrating on tasks which directly support administration systems and procedures.

Provide a reception service on the ward welcoming patients, visitors and staff and dealing with queries both internally and externally to the organisation.

Ensure that the quality of data being managed and processed is of a high standard.

Main duties of the job

Monitoring of accuracy of demographic and activity data on the hospital Patient Management System (PAS)

Assist with the preparation of periodic returns to the Intensive Care National Audit and Research Centre (ICNARC). This includes correcting and validating all data returns, the continuation of data collection of patients being transferred or discharged from the Critical Care Unit and the presentation of said data

Collect electronic and other information from ICIP (commonly known as CareVue), patient notes and verbal communication, to enable completion of an audit database

Analyse Data Validation Reports from ICNARC, and update the database as appropriate

Assist with research data collection

Ensure the provision of information for regular audit and management reporting

Contribute to the monitoring of measurable standard of care such as the quarterly direct care audit and the promotion of the friends and family questionnaire

Assess and collect levels of care for the critical care minimal data set and the healthcare resource groups to support payment by results

Take phone calls, maintaining confidentiality and referral to correct party

Maintain and ensure the accuracy and completion of the hospital PAS information system.

To provide administrative support and cover for other clerical staff as required

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.