Administrator

· To provide a full secretarial service to the CAMHS team which includes typing letters, non- clinical correspondence, prioritising own workload, the use of email, send faxes and attend to photocopying as and when required.
· Welcoming families into department, dealing with queries or problems, as necessary, at Reception
· Answer and deal with telephone calls to unit and pass on messages appropriately.
· Liaising with staff at all levels in an appropriate manner and ensuring that an efficient and courteous service is offered to all professionals and service users, strictly maintaining confidentiality.
· To manage families' expectations around waiting times and signpost to relevant support services whilst they await assessment.
· To communicate via the phone with distressed and challenging service users and their families to arrange / amend appointments, and to provide families with an up- to-date status as to progress on the CAMHS Pathway's.
· To communicate via the phone with schools and other professional agencies regarding referrals to the CAMHS team, to advise the correct referral process, and to document reports
of escalating behavioural issues, sharing these appropriately with the Clinical staff members. To request additional information from schools to support the CAMHS assessment as necessary.
· Collate and maintain waiting lists having special regard to degree of urgency and report to Admin lead
· Referral Process; monitor and record referrals daily in accordance to the Trust policy, reporting to Admin lead
· To recognise and document areas of potential concern/risk during telephone calls and bring these to the attention of duty workers / senior members of the CAMHS team for review.
· Maintaining patient Electronic health records, ensuring that patient information is up to date and the records are kept in good order.
· To be support inputting to the service data base and other IT systems for the production of accurate and timely data in relation to referrals, waiting times, discharge data.
· To be responsible in achieving a balance with own workload by prioritising and delegating work as necessary and monitoring the situation on a daily basis.
· Filing any relevant documentation in patient records.
· Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.
· To be aware of all policies and procedures in relation to health records.
· To attend meetings, training and briefing sessions appropriate to the role and take notes for feedback to colleagues.
· Any other duties commensurate with the post as instructed by the Admin Lead / Operational Manager.
A hints and tips document is attached below for guidance on completing your application form.
Disclosure Barring Certificate check
All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge).
An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary.
If you are a member of staff on our bank, you will need to repay the full amount from your first salary.
We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff).
Other important information
+ We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
+ Priority will be given to applications from existing NHS employees who have an at risk status
+ This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs
+ You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview
+ We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe
+ If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post
+ If you require reasonable adjustments to our recruitment process please phone us on at the earliest opportunity. We will support you to complete your application
+ We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received
+ Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.

This is a fantastic opportunity for a highly motivated, enthusiastic and flexible individual to join the Administration Team for #Thrive.
#Thrive service support's children and young people, aged up to 19 years, who are experiencing emotional health and wellbeing issues (e.g. feeling stressed, worried or not enjoying things)., This role requires a highly organised person with the ability to prioritise their workload, work in a calm and effective manner and communicate well at all levels.
In this vital role you will provide comprehensive confidential administrative services. Work is varied, interesting and sometimes challenging and requires someone who has a strong work ethic and a desire to work in a fast paced environment.
Main aspects of the role will be to welcome visitors, children and young people and their families to #Thrive, triage telephone enquiries, data inputting, typing and format of letters, scanning and uploading documents . You will also be assisting with the co-ordination of meetings, arranging and taking minutes at meetings as required.
To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
With your previous experience of working in a busy office based environment you should have the ability to demonstrate accurate working and be able to work well as part of a team. The team is a very friendly team and the work is varied and interesting.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

If you come and work for us we will offer a range of benefits and opportunities, including:
1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values