Administrator

Principle Responsibilities: To provide personal administration and secretarial support for the frailty virtual ward team to ensure smooth and efficient running of the service. To maintain a high professional standard in terms of the performance of duties and in terms of general conduct, including maintaining confidentiality. To work flexibly across organisational boundaries as required and to present at all times a positive image of the frailty virtual ward team. To prioritise workload to meet agreed timescales. To take and transcribe minutes of approved Trust forums, ensuring they accurately reflect the discussions at the meetings. To act as a pivotal link of the department for all staff. To collate data for clinical audit and generate reports using appropriate office applications To organise the induction for new staff and visitors. Typing of clinical letters / medical reports and other correspondence required by the Team. To be responsible for sourcing, ordering, and auditing of
resources. To maintain effective filing and archiving system. To maintain health and social care electronic patient records. To process referrals in to and out of the service on both health and social care electronic systems. Communication: To liaise and maintain excellent communication skills, both written and verbal, at all levels within the frailty virtual ward team. To organise meetings as directed. These may require contact with multi agencies requiring the co-ordination of mutually convenient times. To act as receptionist as and when required. To assess and action information received, using own initiative and to refer on to appropriate individual if necessary. To be the first point of contact for clients and offer a professional solution to client queries. To be able to communicate effectively and professionally both on the telephone and face to face with patients, and other professionals. Professional Development: To participate in protected learning time and attend
clinical and administrative staff meetings as required. To participate in the individual performance review system. To update administrative / computer skills To participate in all statutory and mandatory training in relation to post.