Administrator

1. To provide administrative and office support to our School Health Team.
2. The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner, as well as IT and keyboard skills and general office duties, including confidential filing, ordering of goods, faxing and photocopying of sensitive information. The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes when required.
3. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes., Reporting directly to the Admin Manager/Supervisor
First point of contact within the admin team for the clinical team leaders
Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely
Liaise with colleagues at all levels both within the team and across other agencies and organisations.
Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timely manner
Transfer relevant information to all health and social care providers as requested by School Health or Line Manager.
Provide accurate, up to date, non-clinical information directly to service users.
Attend and contribute to departmental/team meetings.
Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitive disabilities
Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurate way
Liaising with Child Health Department to inform of children new to the country, ensuring all information obtained is relayed complete and accurate.
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We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.

We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.