Administrator

Duties and Responsibilities: Deal with enquiries by telephone Manage the appointment book Take messages accurately and pass on in a timely manner Organise home visit requests Deal with general enquiries and verbal complaints; escalating complaints where appropriate to your Supervisor/Business Manager To forward any queries relating to prescriptions to the Pharmacist Register new patients and temporary residents on clinical system Greet and direct patients and visitors Organise translators Respond to the needs of GPs, Nurses and Pharmacists to enable efficient clinics Input and extract information from the Practice computer system Update the clinical system with information Deal appropriately with Subject Access Request process Action change of address notification Any other scanning, record keeping and distribution of documents as appropriate Process e-consults and emails from the Practice generic email account according to practice policy and process Effectively liaise with Practice

Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMIS Web and other IT systems Monitor and check tasks and work flows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Resolve job related issues, including patient documentation and help resolve minor problems Photocopying as required Attend meetings when required e.g. staff meetings To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness To work as part of the Practice team and complete necessary staff training as and when required Any other reasonable duties requested by the Business Manager or GP Partners This list is not exhaustive