Administrator

Applications are invited for a Band 3 Administrator to provide a comprehensive secretarial administration and information service across the Specialist Perinatal Mental Health Team, and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided., The post holder will be aligned to the SPCMHT, covering the North Lancs & South Cumbria locality based at East Barn in Lancaster, but is required to work flexibly in response to the needs of the networks administrative service providing cover to other departments across the Service as directed by their Administration Line Manager to ensure continuity of service provision. Key responsibilities

• Receive allocate and despatch internal /external mail in line with the Trust policy.
• To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
• Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner., The post holder is required to make decisions and judgements concerning information received in order to prioritise and refer on to the appropriate staff/department, or take appropriate action within pre-agreed boundaries.
• Assist in the planning and organising of a range of team activities and programmes including regular meetings and other events.
• In line with set standards ensure that agendas, papers and minutes are produced and circulated in accordance with the schedule of meeting dates.
• Monitoring and maintaining stationery supplies and stock for the team.
• To provide short term cover for the team medical secretary as and when required.
• Ability to deal with complaints, face to face, written and over the telephone, which occasionally can be distressing and emotional.
• Responsibility for dealing with queries from clients and/or their carers using tact and empathy as required and ensuring appropriate communication skills are used at all times.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. Informal enquires should be directed to Michelle Todd Locality Admin Coordinator, Specialist Services on . Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them. Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively. Please ensure that you read the person specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts. For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

Evidence of good general education is essential together with good communication skills and excellent organisation ability. Knowledge of working with the NHS will be an advantage and computer skills with essential. The successful candidate with require a mature, flexible approach and the ability to work within a busy team. They will be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT., Lancashire and South Cumbria NHS Foundation Trust is a Specialist Mental Health Trust providing health services, substance misuse services, older adult mental health services and psychological therapies to residents of Blackpool, Blackburn, Lancaster, Morecambe, Hyndburn, Ribble Valley, Burnley, Chorley, South Ribble, Preston, the West Lancashire of Ormskirk and Skelmersdale and South Cumbria. The Trust also supplies low and medium secure care and forensic services., LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.