Administrator

The post holder will be a key member of the CAMHs DBT Team. As the team administrator but part of the wider administration team, the postholder will provide a comprehensive, efficient and effective service.

The postholder is required to use initiative, planning and prioritising of their time to ensure that deadlines are met, providing administrative support, including inputting information onto RIO.

The postholder will provide cover and support for colleagues and administration staff during annual leave and sickness absence.

The post holder will be the first point of contact into the service and will contribute to a friendly, efficient, customer focused admin, secretarial service for the service, supporting achievement of local and wider Trust objectives, providing a professional service to staff, contractors, visitors, patients, relatives and carers ensuring they are appropriately assisted whether via face to face, telephone or other method., In addition, provide admin support to the wider admin team and supporting the supervision and management of any Band 2 or 3 staff. Key Result Areas and Performance:

To provide a system of accepting, recording, reporting and responding to all referrals to the team within a timely manner and ensuring all required data fields are captured.

To provide a full range of admin support to the team: e.g. sorting and dealing with correspondence, filing, photocopying, typing, archiving, referral tracking etc.

To audio or copy type and proof read letters, memos, notes and reports and ensure they are directed to the appropriate departments, GPs or other organisation within agreed timescales.

To draft /send responses to correspondence, after appropriate approval.

To maintain waiting lists, team patient lists and referral information as appropriate.

To arrange meetings and assist with locally held training events or workshops E.g. room bookings, hospitality, IT equipment.

To assist in producing agendas and papers for meetings in timely manner.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.