Administrator

We are looking to recruit a motivated and suitably experienced Administrator to work within the Integrated Community Response Service who can remain calm in often busy and demanding situations. This role will enable you to consolidate your existing skills and develop new ones, alongside demonstrating excellent communication skills and a professional manner. You will need to have a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS experience is desirable however not essential.

The Integrated Community Response Service aims to prevent hospital admission and supports early discharge of patients following acute admission. We are a dynamic team comprising of doctors, nurses, therapists, support staff, social worker, handyman and business support, which functions seven days a week, 365 days a year. You will be expected to participate in a rota covering the service hours, including weekends and bank holidays.

Main duties of the job

Prioritise and respond to enquiries and correspondence via telephone and email using own initiative

Work alongside the team's daily clinical co-ordinator to manage the team caseload and demand, action new referrals in the appropriate timescale, monitor discharges from hospital and manage the team email account

Maintain the team SystmOne caseload information in real time. Ensure all referrals are entered correctly to support data collection and reporting

Responsible for stock checking and ordering

Organise room bookings, meetings and courses as required

Support the smooth day to day running of the office ensuring the environment is safe, tidy, and well organised and follows the trust clear desk policy. All office related issues should be reported to estates/ IT in a timely manner.

Support with any other task requested by the Clinical Lead Administrator / Clinical Service Manager / Business Manager

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.