Administrator

The Bladder and Bowel Service is a dynamic and developing facility where an enthusiastic team of specialist nurses provide education, advice, support and clinical care for patients across and health and social care settings within Nottingham City., To provide full clerical/ administrative support to the Adult Bladder and Bowel Specialist Service within Adult Services on a day-to-day basis.

To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word-processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails.

To have accurate keyboard skills and diligence when using SystmOne

To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to clear understanding. To record telephone messages in writing and act promptly when urgent responses are required.

To accurately collate and input data and produce statistics as and when required.

To maintain diaries, make appointments, arrange meetings etc. as and when required.

To take accurate minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes.

To undertake general office procedures including photocopying, filing and the distribution of mail.

To implement and update office systems/procedures as required, in collaboration with the team.

To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR.

We are looking for an experienced, passionate, motivated and conscientious person to join this established team of nurses and administrators.

You will be working to support the Bladder and Bowel Specialist nurses with comprehensive administrative tasks and be a main point of contact and coordination for the clinicians and patients using the service; an excellent telephone manner is essential. In addition, you will have responsibility for coordinating prescriptions for continence products and arranging appointments for patients.

You will need to demonstrate excellent interpersonal and communication skills. This is a busy service, and you must be able to prioritise tasks and manage time effectively; you must also be able to work flexibly within the team ensuring cover during the service hours. Experience of using Systm One would be beneficial.

Confidence in managing own workload in a timely and effective way, whilst dealing with patients / carers in a caring and professional manner is essential.

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.