Administrator

Wide Way Medical Centre cares for 16000 patients in East Merton, SW London. Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff. We are dynamic and innovative. We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential. Main duties of the job Tobe responsible for undertaking a wide range of secretarial and administrativeduties and the provision of administrative support to the multidisciplinaryteam. Duties can include but are not limited to, the processing of information(electronic and hard copy) in a timely manner, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders and in accordance with current policies, including the use of theelectronic referral service (ERS)., Thefollowing are the core responsibilities of the medical administrator. There maybe on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels : a.Processingincoming and outgoing mail b.Fileand store records as required c.Photocopydocumentation as required d.Actionall incoming faxes e.Processletters as requested f.Dataentry of new and temporary registrations and relevant patient information g.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records h.Processreferrals to external agencies such as secondary care i.Inputdata into the patients healthcare records as necessary j.ActionGP2GP tasks k.Processreferrals using the electronic referral system (ERS) l.Processrequests for information SAR, insurance / solicitors letters and DVLAforms m.Processincoming e-test results, ensuring they are referred to the relevant clinician n.Readcode data on Emis Web o.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately p.Manageall administrative queries as necessary q.Carryout system searches as requested r.Maintaina clean, tidy, effective working area at all times s.Supportall clinical staff with general administrative tasks as requested t.Processall DNA letters in accordance with current protocol Inaddition to the primary responsibilities, the medical administrator may berequested to : a.Partakein audit as directed by the audit lead b.Producemeeting agendas and record the minutes of meetings where required. c.Supportreception staff, providing cover during staff absences d.Bookappointments e.Completeopening and closing procedures in accordance with the duty rota f.Asrequired support the Reception Team in the management of repeat prescriptions,ensuring they are processed accurately and efficiently

• Does not require sponsorship - Must have valid right to work in UK
• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
Desirable
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care
  
  Wide Way Medical Centre cares for 16000 patients in East Merton, SW London.
Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff.