Administrator

We're seeking an Administrator to join our Customer Outcome Team, assisting the team in processing loan applications through to completion. As our Administrator, you'll action all documentation in respect of customer loan applications. You'll work within agreed service levels, meeting customer expectations. You'll ensure safe and accurate archiving for all files. You'll consistently deliver high standards of customer service ensuring that our customer's best interests are at the heart of all processes and decisions. Responsibilities include

• Save/tag all emails to customer files
• Save all customer documentation and attachments to customer files
• Check all new applications and update notes with outstanding documentation required
• Complete courtesy calls to all new applications and request outstanding documentation
• Complete any chase calls required
• Complete Security and Verification Calls
• Prepare daily post for collection
• Scan on any documentation received in the post
• Any other ad-hoc duties relevant to the department where required.
• Exploring opportunities for self-development, Your birthday off, every year!
• A healthcare cash plan
• A contributory pensions scheme, matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance
Company Culture Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk [evohr@evolutionmoney.co.uk] If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk [evohr@evolutionmoney.co.uk] and we will be happy to assist. Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.


• The ability to work as part of a team and a positive attitude
• Strong organisational skills with the ability to prioritise daily workload
• Excellent customer service skills
• Excellent communication skills both written and verbal and the ability to build effective working relationships
• Good at multi skilling
• Good telephone skills
• Good PC skills - Microsoft Office/Excel
• Excellent attention to detail, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.