Administrator

Morrison Water Service are currently recruiting for an Administrator to work on our Welsh Water contract in Bodelwyddan. As the Administrator your work pattern is 10hr days, 4on/4off 365 days therefore your average working hours are 35hrs per week. The Shift Pattern is 10am - 8.30pm You main duties are allocating work to teams based on customer contacts, whilst using standard operating procedures and taking into consideration KPI's. Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Who are responsible for providing over three million people with a continuous, high-quality supply of drinking water. And for taking away, treating and properly disposing of the wastewater that is produced. Your responsibilities will also include:

• Allocate reactive work received taking into consideration distances, productivity, and customer needs
• Deal with customer inquiries and complaints in a positive and helpful manner
• Supporting the management team
• Encourage and promote proactive customer contacts to deliver excellent customer service
• Act as a focal point for issue resolution
• Ensure all defined processes are adhered to
• Support the Team in making a contribution to the Planning Department's performance against the contractual KPIs, This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
#mws


• Excellent organizational skills
• Good people skills and effective communication skills
• Proficient in the use of IT
• Innovative and able to regularly bring new processes and ideas
  
  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.


• Access to our Employee Assistance Programme
• Life Assurance
• Enhanced Maternity and Paternity policy
• Opportunities to progress in a successful multifaceted company
• Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.