Administrator Apprenticeship - Annex 21

The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.
Based within the Value Based Healthcare Team, the post holder will work with and provide effective data entry into the patient experience system and administrative support to the Senior Project Manager, Patient Experience Manager and clinical staff for multiple service user groups within Cwm Taf Morgannwg University Health Board (CTMUHB)., + Support the provision of healthcare to the population of Cwm Taf Morgannwg University Health Board (UHB), by participating in the Patient Reported Experience Measures (PREMs) and the implementation of the patient experience platform, which will assist in the improvement of the wider performance and information agenda.
+ Work as dedicated support for the patient experience platform.
+ They may be required to work across other sites in Cwm Taf Morgannwg University Health Board.
+ Sit with and assist patients in the completion of patient experience questionnaire, inputting information and providing routine advice relating to the platform as necessary.
+ Use own initiative to deal with patients' queries, providing information and assistance in regards to the patient experience digital platforms.
+ To participate in roadshows and engagement events as and when required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
+ We listen, learn and improve
+ We treat everyone with respect
+ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Band 2
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales's capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed, During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions.
Months 1 - 6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater) and Months 7 - 18 will be paid at 75% of the top of Band 2 pay scale.