Administrator - Birmingham Wheelchair Service

Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately:

Monitoring the NHS inbox and responding or escalating all emails into the service in a timely manner.

Validation of the Referral to Treatment (RTT) pathways.

Scheduling patients clinic appointments, domiciliary visits and non-face to face activity. Booking them on RIO and sending relevant information.

Recording activity and appointment outcomes including: discharges, Did Not Attends (DNAs).

Raising and completing complex equipment orders.

Deal with a high volume of telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.

Update identified Microsoft outlook calendars, calendars may be shared or belong to individuals.

Lead on scheduling for school and seating clinics.

Working with both Clinical staff and the existing administration team, you will be involved with contributing to the provision of a comprehensive administration service; you will be a focused and motivated individual with an eye for detail and the ability to work well under pressure. High levels of organisation skills will be required with good IT skills and the ability to learn patient and equipment record systems.

As part of this role, you will be required to liaise with patients, carers and external agencies, the ability to remain calm and be empathetic when dealing with these queries some of which will be from patients who have a range of complex disabilities is essential.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.