Administrator / Business Support Officer

Autonomy to provide a comprehensive business support infrastructure for the Service Manager, and Team in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Service/Team to achieve compliance, inform supervision and forward planning. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. Provide and receive complex information which may sometimes require persuasive, motivational, negotiating or training skills. Providing and receiving confidential, sensitive or contentious information where co-operation is required or there are barriers to understanding. This may also involve providing advice, instruction or training to groups where the subject matter is
straightforward. Arranging and co-ordinating meetings with internal and external partners, and arranging events for the team at external venues. Taking accurate minutes for Team meetings and other meetings as required. Diary Management for the Service Manager and team, including confirming attendance, circulating papers and booking venues. Ensuring monthly reports and minutes are collated from the teams and corporate partners. Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system. Utilise IT packages such as Word, Excel and PowerPoint competently. Develop and supervise maintenance of filing systems (electronic and paper) to ensure effective access to relevant information. Prioritise own workload on a day-to-day basis to ensure that deadlines are met. Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information. Planning key
work-streams as part of a project. Staff or work planning to meet organisational requirements. Responding to appropriate requests for information. This may be oral, in writing, electronic etc. Acting on correspondence responding to, or referring to the appropriate person. Providing advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area. Liaison with partner services and organisations. Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions. Handling telephone queries. Assisting external contacts and directorate staff with non-clinical advice e.g. on-call arrangements, diary availability, meeting agendas. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary. Assist the Service Manager with monthly Nominal Roll, leave and expense returns as required providing reports as necessary