Administrator | Cambridgeshire and Peterborough NHS Foundation Trust

The Administration service is recruiting for an Administrator to work in our Neurological Admin Team Based at Phorpres close, Peterborough. The roles working hours are Monday - Friday (08:00 - 16:00 or 09:00-17:00) - 37.5 hours per week. Please call if you would like to discuss the role further. The post holder will provide a comprehensive administrative service within their team.

• Typing all forms of correspondence, reports and summaries that are required by the
team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.,
• Models behaviours that treat others with dignity, respect and compassion.
• Listens actively and respectfully to others.
• Identifies and challenges unacceptable practice of peers and colleagues respectfully, and takes appropriate action to resolve.
• Improves the quality of services and contributes to the improvement of the service user experience.
• Treats individuals with respect and kindness.
• Works in partnership and collaboration with others; respects their rights and promotes equality at all times.
• Responds to an individual's situation, needs and preferences and does not stereotype people.
• Develops trust with service users and colleagues through delivering what they say they will and having a flexible approach to their work.
• Monitor and maintain stocks of stationery and resources, acting as authorised requisitioner to ensure that stocks are replenished.
• Assist in the effective use and maintenance of the office environment and clinical room space in the base, and leading on the introduction of, and work with, systems to manage this effectively.
• Train in the use of new technology which may be introduced into the department, and support other staff where required.
• Support communication with colleagues and users of the service through negotiation, influencing, listening and understanding, to ensure effective joint working.
• Be aware of the Trusts Incident reporting systems in line with Health and Safety and Risk policy requirements.
• To participate in regular supervision in accordance with good practice guidelines and Trust policy.
• To participate in the Trust's annual Appraisal process.
• To attend all relevant mandatory training as and when required to do so.
• To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
• To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
• To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
• To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
• To comply at all times with the Trust's Information Governance related policies. Staffs are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.
• Protection of Children & Vulnerable Adults - To promote and safeguard the welfare of children, young people and vulnerable adults.
• Implementation of NICE guidance and other statutory / best practice guidelines. (if appropriate)
• Infection Control - To be responsible for the prevention and control of infection.
• Incident reporting - To report any incidents of harm or near miss in line with the Trust's incident reporting policy ensuring appropriate actions are taken to reduce the risk of reoccurrence.
• To contribute to the identification, management and reduction of risk in the area of responsibility.
• To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.
• To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.
• To be aware of the responsibility of all employees
• This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
• DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
  
  Please note for this role you may be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.