Administrator | Cambridgeshire and Peterborough NHS Foundation Trust

Are you looking for a role that will allow you to be challenged? Do you want to be part of a high functioning team? Are you able to demonstrate empathy and sensitivity? Then one of our Admin roles might be just what you are looking for. OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Community Rehabilitation service to work in either Cambridge, Huntingdon or Peterborough. The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service. Please do make contact if you would like to discuss the role further.

• Processing occupational therapy and physiotherapy referrals.
• Typing, proof reading and formatting all forms of correspondence, reports and summaries that are required by the team.
• Management of multiple Waiting Lists and Triage Lists.
• Communicating with Referrers appropriately and professionally via email or telephone.
• Inputting and updating service user information accurately and service user/team activity on computerised information systems. Create detailed and accurate service user notes for every entry according to policy.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Using external IT systems such as CCC mosaic.
• Booking interpreters
• Scanning paper format correspondence and adding to service user record in good time and accurately, according to policy
• Liaising with clinicians regarding patient queries.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult and Older Peoples Mental and Physical Health, Forensic & Specialist Mental Health, Learning Disabilities, Primary Care and Liaison psychiatry, Substance Misuse, Social Care, Research and Development. To achieve our goal, we look to recruit high calibre candidates that share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. Please refer to the attached job description and person specification for full details of responsibilities.
• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Answer all telephone calls within the defined timeframe.
• To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
• Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
• Provide operational support to colleagues.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary.