Administrator | Central London Community Healthcare NHS Trust

The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals. The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. The Brent SPA is open Monday - Friday from 8am - 8pm Monday to Friday, and Bank Holidays 8.30am to 4.30pm, Weekends 8.30am to 4.30pm. This post-holder will work 37.5 hours per week within the SPA's operational hours., Process new referrals in accordance with local Standard Operating Protocols (SOPs) Book clinics and appointments and manage cancellations or amendments in a timely manner Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner Maintain the integrity of patient data on electronic patient records, including the creation and update of records Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate Participate in SPA team meetings, including typing and distributing minutes Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures. Undertake audits and surveys as requested Organise interpreters and transport to support clinical apts according to local SOPs Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective The post holder will prioritise and manage his or her own workload on a day-to-day basis Support with training of new team members Just as we care about our patients' well-being, we care about yours! We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Annual travel card loan
• Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits